
Abhishek D
AI Engineer
Skills

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Work experience
Assistant Manager - Risk Analytics & AI Engineer
Teleperformance • Full-time
Jul 2017 - Nov 2025 • 8 yrs 4 mos
• Designed and deployed production-grade AI systems including RAG pipelines, LLM evaluation frameworks (RAGAS), and automated PDF-to-JSON ingestion workflows using LangChain, Gemini 2.5, and ChromaDB — reducing hallucinations by 35%. • Built and integrated AI solutions with GCP, Vertex AI, and OpenAI API infrastructure, incorporating semantic caching and model evaluation pipelines to ensure reliability and performance at scale. • Led fraud detection and risk analytics across large-scale transactional datasets using SQL and Python, applying predictive modeling and anomaly detection techniques to reduce false positives and systemic vulnerabilities. • Developed automated Power BI dashboards and KPI reporting systems for compliance monitoring, operational metrics, and risk visibility across business functions. • Conducted Security Risk Assessments, root cause investigations, and audit reviews — maintaining data integrity and reporting consistency across analytics and compliance projects. • Collaborated cross-functionally with IT, operations, and data engineering teams to automate workflows, streamline processes, and drive measurable improvements in operational efficiency.