Abigailfait

eBay Marketplace Expert

Freelancer.com • Self-employed

Mar 2020 - Present • 6 yrs 7 mos

Managed and optimized eBay product listings to improve search visibility, customer engagement, and sales performance. Conducted keyword research, updated product titles and descriptions, organized product categories, and ensured listings followed marketplace standards and best practices. Handled daily marketplace operations, including inventory monitoring, order processing, customer communication, and issue resolution. Worked closely with suppliers and internal teams to maintain accurate product information, reduce fulfillment problems, and improve customer satisfaction. Analyzed sales reports, competitor activity, and customer behavior to identify opportunities for growth. Used performance insights to recommend pricing adjustments, promotional strategies, and listing improvements that supported business objectives. Provided professional customer support by responding to buyer questions, resolving concerns, managing returns, and maintaining positive marketplace feedback. Developed strong knowledge of e-commerce platforms, digital marketing principles, and online retail processes. Collaborated on strategies to increase product exposure through optimized content, improved visuals, and marketplace management techniques. Maintained attention to detail while handling multiple product categories and ensuring accurate documentation. Committed to continuous learning in ecommerce technology, marketplace trends, and digital business practices to help brands build stronger online presence and achieve sustainable growth.