abm_coders

IT Specislist

Sapphire Retail • Full-time

Aug 2024 - Present • 1 yr 11 mos

Administered and maintained server hardware and software, including Windows Server environments, virtualization platforms, and enterprise storage systems. ▪ Monitored and supported on-premises data center infrastructure, managing servers and virtual machines to ensure high availability and performance. ▪ Installed, configured, patched, and upgraded operating systems and enterprise applications in line with security and compliance standards. ▪ Maintained and updated IT asset inventory, including systems, laptops, printers, and peripherals, supporting audits and replacement planning. ▪ Managed enterprise antivirus solutions, backup and recovery systems, file sharing services, and email archiving solutions. ▪ Supported and administered Microsoft Exchange Server, Outlook, Microsoft Office Suite, Visio, and Project. ▪ Diagnosed and resolved hardware, OS, application, and performance issues, reducing downtime and improving system reliability. ▪ Create and maintain Server Policies and Servers Security Standards. ▪ Provided L2/L3 technical support, including root cause analysis and escalation handling for complex infrastructure issues. ▪ Collaborated with cross-functional IT teams to ensure seamless integration and stable operation of systems and services. ▪ Kept infrastructure up to date by tracking patch releases, security advisories, and emerging system technologies. ▪ Perform additional tasks as assigned.