
Absediqni
From Raw Data to Clear Insights, Fast!
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Customer Support Analyst
TeamManager • Full-time
Jan 2026 - Present • 9 mos
* Extracted and cleaned user data from the company database, preparing accurate mailing lists for the marketing team to target customers effectively. * Reduced marketing operational costs by 3% by data wrangling and removing inactive or duplicate customer profiles before email campaigns. * Trained and optimized the support chatbot by feeding it real customer interaction data, increasing automated resolution rates. * Resolved customer inquiries across multiple channels, and improved user experience. * Bridged the gap between support, marketing, and tech teams by turning raw database records into clear, actionable data for business growth.