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abu_zahaak

Usama M

@abu_zahaak

TechnicalApplication Support Engineer

Saudi Arabia
English, Urdu
About me
I am an experienced L2/L3 Application Support Engineer with 8+ years managing and supporting enterprise‑level financial systems, workflow engines, and customer portals across multi‑server environments. I specialize in diagnosing complex production issues using SQL, IIS, Windows Server, and ITIL‑aligned support practices.... Read more

Skills

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abu_zahaak
Usama M
Offline • 
Average response time: 1 hour

See my services

SQL & NoSQL Queries
I will fix slow sql queries and optimize database performance
From$10 / projectMore details
Technical Support
I will troubleshoot and fix your application or system issues
From$15 / projectMore details

Work experience

Application Support Engineer

Stewart Title • Full-time

Aug 2021 - Jan 2026 • 4 yrs 5 mos

I was employed as a System Support Engineer at Stewart Pvt Ltd Supported enterprise applications and automating critical processes. I was responsible for providing support to the company's diverse client base located in the US, Canada, and Costa Rica. I Managed the company's core financial application, which is integrated with multiple other small-scale applications. As a member of the System Support team, I was responsible for ensuring the smooth operation of the application 24/7, including patch deployments, user role management, scheduled jobs and processes, incidents, changes, and uptime. Recently, I’ve been involved in streamlining server reboot workflows and improving alert handling during DR scenario.

Sr Technical Support Engineer

Innovative Pvt Ltd • Full-time

Sep 2017 - Aug 2021 • 3 yrs 11 mos

I was responsible for value-added software (VAS) and performed requirement engineering with effective and technical communication for national and international clients. I performed all operations, including remote software implementations to ATMs, software support, data manipulation, troubleshooting, technical support, managed services, client and user support regarding authentication and authorization, monitoring, quality assurance, and server maintenance, including scheduled reboots and patching.