
Jaime Martinez
Fast cPanel Fixes, WordPress Migrations and Email Setup
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Work experience
Level 2 Hosting Supervisor
GoDaddy • Full-time
Feb 2014 - Jan 2023 • 8 yrs 11 mos
Level 2 Hosting Supervisor – GoDaddy (Latin America & Canada) (2018 – 2025) As Level 2 Hosting Supervisor at GoDaddy, I led a technical support team specialized in handling complex hosting issues for clients across Latin America and Canada. Key responsibilities: Supervised and resolved Level 2 and Level 3 hosting tickets Managed full website migrations (files, databases, emails, and SSL certificates) Performed advanced troubleshooting and configuration in cPanel and Plesk Optimized, secured, and maintained WordPress websites (speed, updates, backups, and malware protection) Configured and fixed professional email accounts (IMAP, POP3, SPF, DKIM, DMARC) Created and managed Managed WordPress sites Trained and mentored new support agents Ensured high SLA compliance and reduced average ticket resolution time This role gave me deep expertise in solving real-world hosting problems quickly and professionally for hundreds of clients every month.
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eversocorro389

United States
Jaime hizo un gran trabajo ayudándome con mi dominio y la configuración de mis correos. Fue muy paciente, siempre estuvo pendiente, me explicó todo de forma clara y me ayudó a resolver varios problemas técnicos que para mí eran complicados. También me apoyó con la migración de emails, la configuración...
