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Afnan Malik
@afnanmalik9993
DevOps Engineer, VoIP Expert, Vicidial, Asterisk Call Center Solutions
Pakistan
English, Urdu
About me
I’m Afnan Malik, a Terraform Certified DevOps & Cloud Engineer with strong skills in AWS, Linux, IaC, CI/CD, monitoring, VOIP & call center infrastructure. I build scalable, secure, production-ready infrastructure with Terraform and automate deployments for reliability and performance. With 4+ years of experience in VoIP systems, Vicidial & Asterisk, call center solutions, IVR flows, SIP carriers, and high-availability telephony setups, along with robust monitoring stacks. Clear communication, clean solutions, and on-time delivery are my priorities. Let’s work together.
Skills
Afnan Malik
Offline •
Average response time: 1 hour
See my services
VoIP and Telephony
I will install, configure and optimize vicidial call center with voip predictive dialer
VoIP and Telephony
I will configure, setup and troubleshoot vicidial dialer for your call center
Portfolio
Work experience
DevOps Engineer
Switch Communication • Full-time
Nov 2023 - Present • 2 yrs 6 mos
Design, provision, and manage cloud infrastructure using Terraform (Infrastructure as Code) Automate deployment pipelines using CI/CD tools (GitHub Actions, GitLab CI) Administer and secure Linux servers, ensuring high availability and performance Implement monitoring, logging, and alerting using tools like Prometheus, Grafana, ELK Manage cloud resources, networking, IAM, and security best practices Optimize infrastructure for scalability, cost, and reliability Troubleshoot production issues and perform root cause analysis Collaborate with development teams to streamline release workflows Maintain version-controlled infrastructure and documentation Ensure system uptime, backup strategies, and disaster recovery readiness
Team Lead Voip Support
HallMark Technologies • Part-time
Mar 2024 - Jan 2025 • 10 mos
Lead and mentor VoIP support engineers, ensuring high service quality and technical excellence Deploy, configure, and maintain VoIP systems (SIP, PBX, IP phones) Monitor VoIP infrastructure performance, call quality (QoS, latency, jitter, packet loss), and uptime Troubleshoot complex VoIP issues including call routing, signaling, codecs, and media streams Manage SIP trunks, gateways, firewalls, and NAT configurations Coordinate incident response, root cause analysis, and preventive actions Ensure SLA compliance and continuous service improvement
2 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-2 out of 2 Reviews
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Most relevant
denisidoho
Ukraine
I had a great experience working with this seller. He helped me set up my call dialer quickly and professionally, and everything is working perfectly. He was very patient, explained the process clearly, and made sure I understood how to use the system before finishing the job. Communication was smooth...
Helpful?
alexrbibo
United States
Afnan did an excellent job configuring VICIdial for us. He’s very knowledgeable, moved quickly, and was proactive about troubleshooting and optimizing the setup as things evolved. Communication was clear throughout, and turnaround time was fast. Solid technical expertise and reliable delivery. Would 100% work with him again!
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