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afsheenzeba

Afsheen Z

@afsheenzeba

Technical Support Specialist

India
English, Hindi, Kannada
About me
Personable and knowledgeable IT support technician with over 7 years of experience assisting customers with various hardware and software related issues. I am a Technical Support Specialist with experience at Walmart Global Tech India. Also worked in Cognizant and Wipro.... Read more

Skills

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afsheenzeba
Afsheen Z
Offline • 

Work experience

Walmart

Technology Service Engineer II

Walmart • Full-time

Oct 2021 - Present • 4 yrs 7 mos

Delivered end-user troubleshooting and desktop support for Windows and Mac systems, ensuring timely resolution of software and hardware issues. Managed customer expectations effectively to provide high levels of customer satisfaction. Administered Windows accounts (AD/SAMP) and Mac accounts (Jamf portal) for account unlocks, password resets, and access management. Supported VPN/RSA Soft Token, Microsoft Authenticator, and Cisco client connectivity issues. Utilized ServiceNow for incident logging, tracking, and resolution in compliance with SLAs. Provided application support for Microsoft products via the Azure portal and resolved user access/application issues. Supported BYOD and corporate devices using AirWatch (mobile device management). Troubleshoot and supported Virtual Desktop Infrastructure (VDI) using VMware client, vSphere, and PowerShell.

Cognizant

Senior System Engineer

Cognizant • Full-time

Mar 2020 - Oct 2021 • 1 yr 7 mos

Handled store-related queries and provided superior support for unresolved issues by L1. Remotely resolved hardware and software issues for scanners, printers, pin pads, POS and other devices. Resolved issues related to Microsoft Office tools and other software tools.

Administrator L1

Wipro • Full-time

Mar 2018 - Feb 2020 • 1 yr 11 mos

Worked as L1 support engineer