a
agante

Christiaan

@agante

Support Ops Process Implementation

South Africa
English, Afrikaans
About me
I have proven process implementation results (e.g., returns policy redesign; measurable cost reduction). I have deep experience in customer support + account management + sales/business development, so I can both deliver and sell/retain clients. I’m strong in systems, documentation, reporting (Excel), and operational leadership.... Read more

Skills

a
agante
Christiaan
Offline • 

See my services

Business Efficiency & Automation
I will transform your systems to optimal performance
From$250 / projectMore details

Work experience

SPAR

Branch Manager

SPAR • Full-time

Jul 2023 - Jan 2026 • 2 yrs 6 mos

YTD growth 23.9%, Jan 25 – Jan 26 (Group growth rate 7-10%)

Policy Consultant

SageV Foundation

Jul 2007 - Jun 2009 • 1 yr 11 mos

The related function is more described in my CV for Sage UK Ltd, Manchester, England (Fiverr does not have them listed correctly), and is as follows: Drafted and implemented a new Returns Policy which reduced cost of 40% within the 1 st Quarter for the division. Innovation Award attained for this work. This process was also enrolled nationally and I was nominated for another Innovation award.