a
agnes2018m

Agnes M

@agnes2018m

Virtual Assistant , Data Entry Specialist ,Web Researcher

Kenya
English, Swahili
About me
Hi, I’m Agnes, a reliable and detail-oriented Virtual Administrative Assistant dedicated to helping businesses stay organized, efficient, and productive. I specialize in email and calendar management, data entry, web research, customer support, document formatting, and administrative support using tools like Microsoft Office, Google Workspace, Trello, and Asana. I am dedicated to providing high-quality assistance and ensuring client satisfaction. Feel free to contact me at any time, as I am always ready to help. Thank you, and stay! Agnes ... Read more

Skills

a
agnes2018m
Agnes M
Offline • 

See my services

General Assistance
I will provide administrative support for your business
From$10 / projectMore details
Data Typing
I will do accurate data entry, excel data entry and web research
From$20 / projectMore details

Portfolio

Work experience

Freelancer.com

Customer Support Representative

Freelancer.com • Self-employed

Dec 2024 - Present • 1 yr 5 mos

Responded to an average of 100+ customer inquiries daily via phone, email, and chat, ensuring timely and accurate assistance. Resolved 90% of customer issues on the first contact by applying strong product knowledge and problem-solving skills. Maintained a customer satisfaction rating of 95%+ through professional communication and effective conflict resolution. Collaborated with cross-functional teams to escalate and resolve complex cases, reducing resolution time by 30% and improving overall support efficiency.

Executive Virtual Assistant

Masai Cables • Full-time

Sep 2022 - Dec 2024 • 2 yrs 3 mos

Managed and organized 100+ emails daily, ensuring timely responses, proper categorization, and zero missed priority messages through effective inbox management systems. Conducted detailed web research and data mining for 20–30 projects per week, compiling accurate reports that improved decision-making efficiency for clients and executives. Performed high-accuracy data entry of over 1,000 records monthly, maintaining 99% data accuracy while updating spreadsheets, CRMs, and internal databases. Created and updated 10+ presentations and administrative documents each month, ensuring polished formatting, clear structure, and on-brand communication for executive use.