Bilal

AI Solutions Engineer

Solution Origins • Freelance

Jan 2026 - Mar 2026 • 2 mos

- Delivered AI-powered automation solutions for multiple clients across support, sales, and operations. - Designed and deployed over 20 workflow automations using n8n, integrating AI agents with CRM platforms, helpdesk tools, and communication APIs. - Built intelligent systems for automated ticket handling, lead qualification, customer engagement, and real-time notifications. - Developed custom API integrations connecting Airtable, Zendesk, Twilio, and internal databases into unified automation pipelines. - Owned the full delivery cycle from client requirements gathering and system design to testing, QA validation, and production deployment. - Provided ongoing maintenance and optimization for live automation systems serving both internal teams and external clients.

AI Engineer

Zena Tech • Full-time

Jun 2025 - Dec 2025 • 6 mos

- Worked on multiple AI and machine learning projects spanning time-series forecasting, predictive analytics, and model deployment. - Built and optimized deep learning models including LSTM and Quantum LSTM architectures for weather and demand forecasting systems. - Conducted extensive research on feature engineering, data augmentation, and hyperparameter optimization, consistently improving model accuracy across iterations for complex custom solutions. - Collaborated with cross-functional teams to define model requirements, evaluate performance benchmarks, and deliver scalable prediction pipelines to clients. - Managed end-to-end ML workflows from data collection and preprocessing to training, validation, and deployment on cloud infrastructure.