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Reda
@ahmadreda96
Level 2
Solution Architect, Business Operations Manager, Zendesk Premier Partner
Egypt
Arabic, English
About me
I help growing teams set up, optimize, and automate Zendesk so support runs faster, cleaner, and easier to manage. I specialize in Zendesk Support, Suite, WFM, QA, Help Center, SLAs, triggers, automations, macros, WhatsApp/email/social integrations, reporting, and agent workflows. With 6+ years in software solutions and business operations, at big enterprises like Huawei and TPAY Mobile, I combine technical implementation with real support-ops strategy to build a practical system that fits your business.
Skills
Reda
$35/hour
Offline •
Average response time: 1 hour
See my services
Support & IT
I will setup or optimize your zendesk
AI Chatbot Development
I will consult with zendesk or freshdesk or intercom implementation
Want to work on an hourly basis?
Tell Reda what you need.
$35
/
hourWork experience
Software Operations Regional Manager
Huawei • Full-time
Aug 2022 - Dec 2025 • 3 yrs 4 mos
Managing Africa mobile money projects growth
29 Reviews
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Rating Breakdown
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- Quality of delivery
- Value of delivery
1-5 out of 29 Reviews
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ergon80
Netherlands
Here's a professional, detailed Fiverr review: Working with Reda was an excellent experience from start to finish. He helped us set up our Zendesk environment and handled the entire process professionally, efficiently, and with great attention to detail. What stood out most was his deep knowledge of...
Helpful?
allcam
Netherlands
Ongoing collaboration
Reda is very knowledgable and helpful. Our migration to Zendesk went very smooth and we wouldn't have been able to do it without him. He works very fast and replies quickly, so the overall experience was great.
Helpful?
apierion_mc
United States
Reda was easy to work with and knowledgeable about ZenDesk and helped us build our first form.
Helpful?
ecomdaniel0
Japan
Ongoing collaboration
Helpful?
matthew_qt
United Kingdom
Helpful?
