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Reda
@ahmadreda96
Level 1
Solution Architect, Business Operations Manager, Zendesk Premier Partner
Egypt
Arabic, English
About me
I help growing teams set up, optimize, and automate Zendesk so support runs faster, cleaner, and easier to manage. I specialize in Zendesk Support, Suite, WFM, QA, Help Center, SLAs, triggers, automations, macros, WhatsApp/email/social integrations, reporting, and agent workflows. With 6+ years in software solutions and business operations, at big enterprises like Huawei and TPAY Mobile, I combine technical implementation with real support-ops strategy to build a practical system that fits your business.
Skills
Reda
$35/hour
Offline •
Average response time: 1 hour
See my services
Support & IT
I will setup or optimize your zendesk
AI Chatbot Development
I will consult with zendesk or freshdesk or intercom implementation
Want to work on an hourly basis?
Tell Reda what you need.
$35
/
hourWork experience
Software Operations Regional Manager
Huawei • Full-time
Aug 2022 - Dec 2025 • 3 yrs 4 mos
Managing Africa mobile money projects growth
26 Reviews
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Rating Breakdown
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- Quality of delivery
- Value of delivery
1-5 out of 26 Reviews
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ecomdaniel0
Repeat Client
Japan
Helpful?
matthew_qt
United Kingdom
Helpful?
just_lukaaa
Repeat Client
Germany
Second time I worked with him. I can only say its GREAT to work with him!
Helpful?
just_lukaaa
Repeat Client
Germany
This guy is fu**ing GREAT! I love to work with him and he is definitely NO.1 Expert in his field. I recommend him to everybody who needs a zendesk specialist. I will have a long relationship with him...
Helpful?
abdullah142003
United Kingdom
Reda was amazing to work with on Zendesk. He understood exactly what I needed, got things done fast, and kept me updated the whole time. His communication was clear and friendly, and he made everything easy. Thanks for the great support!
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