
Ahmed Abdelazim
Google Sheets and Apps Script Automation Specialist
Skills

See my services


Portfolio
Work experience
Money Fellows
Full-time • 3 yrs 9 mos
Senior Operations Specialist (Team Leader responsibilities)
Oct 2022 - Aug 2025 • 2 yrs 10 mos
Promoted from Operations Specialist after 12 months. Led a 20-person operations team, coordinating daily workload, scheduling, shift swaps, handovers and overtime. Built Google Sheets and Apps Script tools for scheduled backups, attendance and breaks, and a live performance counter. Helped scale monthly contract dispatches from 3,000 to roughly 12,000 with the same team and staffing capacity. Monitored SLAs and AHT, coached call quality, and trained approximately 10 new employees.
Operations Specialist
Oct 2021 - Sep 2022 • 11 mos
Converted new customers into active customers through outbound verification calls, contract creation, delivery follow-up, and accurate archival in the company document system. Supported daily operations and customer onboarding workflows against service targets.