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ahmed_airexpert

Ahmed A

@ahmed_airexpert

Customer Experience Specialist

Egypt
English, Arabic
About me
I am an Airbnb Customer Support Specialist with hospitality experience. I have experience in escalation handling and global client support. As a Concentrix Customer Experience Specialist, I provide voice, chat, and email support for Airbnb.... Read more

Skills

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ahmed_airexpert
Ahmed A
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your airbnb co host and customer service specialist
From$15 / projectMore details

Portfolio

Work experience

Airbnb

Airbnb Resolution Specialist (Tier 1)

Airbnb • Full-time

Dec 2025 - Present • 5 mos

"I work directly on Airbnb's Resolution 1 cases, specializing in mediation and conflict resolution between guests and hosts. My daily work involves deep-diving into Airbnb's global policies to settle disputes, handle financial claims, and resolve complex booking issues. What I bring to your project: Direct Airbnb Policy Expertise: I know exactly how Airbnb's Terms of Service apply to refunds, damages, and cancellations. Conflict Mediation: Experienced in handling high-pressure disputes and reaching fair outcomes. Claims Management: Managing financial resolutions and documentation within the Airbnb ecosystem. Native Fluency: C2 English level ensures professional and clear communication for all parties involved."