
AHMED
Medical Billing Specialist, AR Follow Up, Denial Management, Revenue Management
Skills

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Work experience
Medical Billing Team Lead
MTBC Care Cloud Inc. US Healthcare IT Company • Full-time
Feb 2023 - Nov 2025 • 2 yrs 9 mos
Key Responsibilities: Led and supervised end-to-end medical billing operations, ensuring accuracy, compliance, and timely reimbursements. Assigned daily work targets, monitored productivity, and obtained end-of-day sign-offs to ensure task completion and accuracy. Acted as the primary escalation point for complex billing, AR, denial, and authorization issues. Managed a team of 15–20 billing professionals while handling 5-10 US healthcare client accounts simultaneously. Prepared and presented daily, weekly, and monthly performance reports and PPTs for clients and senior management. Maintained continuous client communication, addressing concerns, performance gaps, and process improvements. Ensured team compliance with HIPAA, payer guidelines, and internal SOPs. Resolved critical operational issues impacting cash flow, claim turnaround time, and client satisfaction. Led conflict management and team coordination, maintaining a professional and productive work environment. Monitored KPIs, AR aging, and quality metrics, implementing corrective actions where required. Coordinated with senior management on process optimization, workload planning, and team performance reviews.
MTBC Care Cloud Inc. US Healthcare IT Company
Full-time • 2 yrs 6 mos
Senior Account Manager
Sep 2021 - Feb 2023 • 1 yr 5 mos
Managed multiple provider accounts with end-to-end responsibility from charge review to final reimbursement. Served as the key liaison between clients, insurance payers, and internal billing teams. Performed random audits of claims, follow-ups, and payment posting for quality assurance. Analyzed and resolved complex denials, underpayments, and appeals with supporting documentation. Monitored account performance, AR trends, and payer behavior, escalating risks to the team lead. Ensured compliance with HIPAA, ICD-10, CPT, HCPCS, and payer-specific policies.
Account Manager
Jul 2020 - Aug 2021 • 1 yr 1 mo
Handled day-to-day billing operations for assigned accounts, ensuring timely claim submission and follow-ups. Performed insurance verification, AR follow-ups, and denial resolution through portals and calls. Managed prior authorizations to minimize rejections and payment delays. Posted payments and adjustments as per EOB/ERA guidelines and reconciled accounts. Maintained accurate documentation and met daily productivity and quality targets.