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ahmedmahmoud843

Ahmed

@ahmedmahmoud843
Egypt
Arabic, English
About me
IT Support Specialist & Network Engineer based in Cairo, Egypt. I currently support Pfizer Egypt's IT operations (via Excis Compliance/DXC) using ServiceNow, and previously managed network implementation for an STC project in Riyadh and Active Directory administration at EBE. B.Sc. in Communication & Electronics Engineering, with applied CCNA/CCNP Security knowledge — including designing a secure network lab (VLANs, ACLs, Kali Linux testing). I diagnose the real problem first, then fix, explain, and document it. Available evenings & weekends (GMT+2).... Read more

Skills

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ahmedmahmoud843
Ahmed
Offline • 

See my services

Support & IT
I will design and secure your network and solve network problems efficiently
From$20 / projectMore details
Support & IT
I will remotely diagnose and fix your network
From$15 / projectMore details

Portfolio

Work experience

Excis_Compliance

IT Specialist & Managed Service Site Services

Excis Compliance • Full-time

Dec 2025 - Present • 9 mos

Provide end-to-end IT support for Pfizer employees across hardware, software, and network issues ● Manage and resolve incidents and service requests via ServiceNow, ensuring minimal downtime ● Handle full device lifecycle: new laptop deployment, imaging, hardware troubleshooting, and asset management ● Ensure high-quality technical assistance and user satisfaction for all employees and contractors on-site

EJTech

Information Technology Project Coordinator

EJTech • Full-time

Nov 2024 - Dec 2025 • 1 yr 1 mo

Coordinator & Implementation Manager – IGW Project EJTECH (Subcontractor for STC) · Riyadh, Saudi Arabia | Jan 2025 – Jan 2026 ● Coordinated end-to-end implementation of IGW network projects from scope handover to final delivery ● Resolved on-site uplink connectivity, power, and transmission issues with engineering teams ● Supervised technicians for fiber/copper cabling and device installations (switches, routers) ● Ensured compliance with STC and industry standards; acted as main liaison for stakeholders

EBE

Information Technology

EBE • Full-time

May 2024 - Nov 2024 • 6 mos

● Configured network devices and workstations for optimal performance ● Managed Active Directory: user accounts, permissions, group policies, and password resets ● Diagnosed and resolved network, hardware, and software issues for end users ● Delivered fast technical support to boost productivity and system reliability