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ahmedpolash

Polash

@ahmedpolash
Bangladesh
About me
Hi, I’m Polash 👋 I’m a Customer Support & Customer Success professional with 3+ years of experience. I specialise in service quality assurance, customer service management, and upselling while ensuring a smooth customer experience. I’ve worked with 700+ business owners in the UK, helping improve their operations and customer satisfaction through strategic support. **What I can help you with:** ✔ Service quality assurance ✔ Customer service management ✔ Customer retention & upselling ✔ Email & chat support Let’s work together to improve your customer experience 🚀... Read more

Skills

a
ahmedpolash
Polash
Offline • 
Average response time: 6 hours

See my services

General Assistance
I will provide professional customer support for your business
From$50 / projectMore details
Customer Success
I will help improve customer retention and upselling strategies for your business
From$80 / projectMore details

Work experience

service quality assurance

Ordere.com • Full-time

Mar 2022 - Present • 4 yrs 2 mos

I started my journey in 2022 as a Customer Support Executive, where I handled customer inquiries, resolved issues, and ensured a smooth support experience across email, chat, and calls. In 2023, I was promoted to Assistant Manager of Support, where I took on additional responsibilities including team coordination, monitoring ticket quality, and improving response times and workflows. In 2025, I advanced to Service Quality Assurance Manager, focusing on maintaining high service standards, reviewing customer interactions, and ensuring clients receive consistent, high-quality support. I also worked closely with clients to understand their needs, improve retention, and drive upselling opportunities. Over the years, I have worked with 700+ business owners in the UK, helping improve customer experience, support efficiency, and overall business performance.