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Ahmed
@ahmedreda1
Senior Cloud support engineer Office 365
Egypt
Arabic
About me
Hello there! 👋 ✅ I'm a Microsoft Certified Engineer with over 7 years of experience specializing in Microsoft 365 and Azure Compute solutions. ✅ I excel in Intune, Defender for Endpoint, Entra ID, and Azure Compute Solutions. ✅ Having completed over 100 projects for businesses ranging from small to premier customers, ✅ I bring a wealth of experience in cross-platform device management, on-premises to cloud migrations, and Microsoft 365 consulting services. 📞Looking forward to talking to you soon!
Skills
Ahmed
Offline •
See my services
Technical Support
I will provide microsoft 365 and IT support remotely
Work experience
Premier technical support O365
Microsoft • Full-time
Feb 2023 - Mar 2026 • 3 yrs 1 mo
Certified Technical Support Engineer with 7+ years of proven expertise in enterprise-level Microsoft Office 365, Exchange Server, and IT infrastructure management. Specialized in delivering SLA-driven support for Premier Frontline clients, resolving complex technical issues with 95%+ first-contact resolution rate, and reducing average resolution time by 40%. Passionate about optimizing user experience and automating workflow solutions across SaaS platforms and Microsoft ecosystems.
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veneartis
United States
Thank u again!
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excaliburrings
United States
great work exactly as expected. looking forward to doing more work together
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sohaibzafar178
Pakistan
Seller was really helpful and one of the best ever experiences to hire an assistant online..
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