Browse categories
Explore
Fiverr Pro
English
$
USD
I will build an ai ticket routing system for your business
Raphael O.
About this gig
Are your support tickets going to the wrong team, taking too long to process, or getting lost in a busy inbox?
I will build a Smart AI Ticket Routing System that automatically analyzes incoming customer requests, understands their intent, categorizes them, determines priority, and routes each ticket to the right department or support agent.
- AI-powered ticket classification
- Automatic department/agent routing
- Priority and urgency detection
- Customer request categorization
- Keyword and intent-based routing
- Automated tagging and assignment
- Email/helpdesk ticket automation
- AI-powered workflow integration
- Notifications and escalation workflows
- Custom business rules and routing logic
The system can help reduce manual ticket sorting, improve response times, minimize routing errors, and create a more efficient customer support workflow.
Whether you're handling customer complaints, technical issues, sales inquiries, billing requests, or general support, I can design the routing workflow around your business needs.
Let's automate your support ticket workflow and get every request to the right place faster.
Get to know Raphael O.
Raphael O.
Shaping the future with intelligence
- FromNigeria
- Member sinceSep 2026
- Avg. response time1 hour
Languages
English
I’m an AI Automation Specialist focused on helping businesses automate repetitive tasks, streamline operations, and build smarter workflows. I specialize in n8n, Make.com, OpenAI, APIs, webhooks, CRM integrations, Google Sheets, email automation, and AI-powered business workflows. I can help you turn manual processes into automated systems that work reliably in the background from lead capture and qualification to customer communication, data processing, notifications, CRM updates, and AI-assisted workflows.
My Portfolio
FAQ
What is a Smart Ticket Routing System?
A Smart Ticket Routing System automatically analyzes incoming support requests, identifies their category or intent, determines priority when needed, and sends each ticket to the appropriate department or agent.
Can you integrate it with my existing helpdesk?
Yes. I can design the workflow around your existing support platform, email system, CRM, helpdesk, or automation tools, depending on the available integrations.
Can the AI determine which department should receive a ticket?
Yes. The AI can classify tickets based on their content, intent, keywords, customer information, and custom business rules, then route them to the appropriate department or agent.
Can you add priority and escalation rules?
Yes. I can configure the system to identify urgent or high-priority requests and trigger appropriate notifications, escalation workflows, or routing rules.
What do you need from me to get started?
I'll need information about your current support workflow, ticket categories, departments/agents, routing rules, and the platform or tools you want the system to work with.
