Subho S

Mystery Shopper / Quality Auditor

Jan 2025 - Present • 1 yr 6 mos

Conducted hundreds of mystery shopping and quality audit assignments across retail, service businesses and Exam centers. Evaluated customer experience, compliance with standards, staff interactions, product presentation, and operational processes. Prepared detailed reports with objective observations and actionable findings while following strict client guidelines and deadlines.

Manual QA Tester

Oct 2023 - Present • 2 yrs 9 mos

Performed manual testing for websites, mobile apps, and games through freelance assignments. Executed functional and exploratory testing, identified bugs, verified core user flows including registration, login, navigation, and payments, and documented findings with clear reproduction steps. Experienced in testing from an end-user perspective with strong attention to detail developed through hundreds of mystery shopping and quality audit assignments. Committed to delivering accurate, structured, and actionable feedback to improve product quality.