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aichaha

Hanane HADAFI

@aichaha

Virtual Assistant, Customer Support, Administrative Support

Morocco
English, French, Arabic
About me
Versatile professional with experience in administrative support, accounting, customer service, quality control, performance monitoring and digital communication. Skilled in client relations, accounting follow-up, reconciliations, reporting and content creation. Organized, adaptable and comfortable managing multiple responsibilities independently.... Read more

Skills

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aichaha
Hanane HADAFI
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your virtual assistant for administrative tasks
From$10 / projectMore details
Customer Success
I will provide professional customer service and email support
From$5 / projectMore details

Work experience

Not Found

Full-time • 4 yrs 10 mos

EXECUTIVE ASSISTANT & ACCOUNTING ASSISTANT

Oct 2025 - Present • 10 mos

• Supported management with administrative tasks and direct client communication. • Collected missing accounting documents, handled data entry and performed accounting reconciliations. • Prepared weekly and monthly revenue and expense reports and identified opportunities for better cost management

QUALITY CONTROL & PRODUCTION CONTROLLER

May 2022 - Oct 2025 • 3 yrs 5 mos

• Monitored service quality and compliance with internal standards and procedures. • Evaluated performance indicators, identified improvement areas and supported performance action plans. • Monitored operational performance and contributed to continuous process improvement

CUSTOMER SERVICE ADVISOR

Oct 2021 - May 2022 • 7 mos

• Handled customer requests and provided guidance on products and services. • Resolved inquiries while following company procedures and service standards. • Maintained a professional, customer-focused experience