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Ailen Nicdao
@ailennicdao
IT Service Delivery
Philippines
English
About me
I’m a former IT Service Delivery Manager who turns how your MSP actually works into clear, usable documentation. I started as a technical support engineer, led an IT service desk, and then managed service delivery, so I know what techs really need on a ticket at 4 p.m. on a Friday.
I write SOPs, runbooks, onboarding and offboarding checklists, and process docs that your team will follow. Clear steps, defined roles, sensible escalation, no fluff. Confidential, organized, and delivered on time.
Skills
Ailen Nicdao
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See my services
Technical Writing
I will write msp sops and runbooks
