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Fiverr Pro
English
$
USD
Aislon
@aislonalcantara
I will be your virtual assistant for customer support and ticket management
Brazil
English, Portuguese
About me
Hi! I'm a Customer & Tech Support Specialist with a 10+ year track record in customer-facing roles. From hospitality to marketing and travel operations, I’ve mastered the art of client satisfaction. Today, I excel at remote assistance via Live Chat, Email, and Phone. I am fluent in English and Portuguese, highly reliable, and experienced in crisis management and ticketing systems. Thanks to my 12x36 flexible schedule, I am available for alternative shifts, peak hours, and weekends. Let's work together to provide your clients with the outstanding support they deserve!
Skills
Aislon
Offline •
Average response time: 1 hour
See my services
Customer Support
I will be your virtual assistant for customer support
Work experience
Operations & Customer Support Specialist
Travel • Full-time
May 2024 - Present • 2 yrs 2 mos
My actual employee is Europlus, in Brazil, but fiverr requires a listed company from the system, not allowing me to fill manually. I Provide high-touch remote emergency support for travel agencies and travelers via phone, email, and WhatsApp. Manage urgent hotel and vehicle reservations (confirmations, modifications, and cancellations). Handle flight ticketing and routing through systems like Wooba and Sabre, ensuring fast and efficient crisis resolution.
Web Graphic Designer & Customer Care
Marketing • Full-time
Jan 2021 - May 2024 • 3 yrs 4 mos
Created digital media and visual assets for marketing campaigns, social media, and internal communications. Designed outdoor and print media layouts. Provided direct customer service and client onboarding to align project goals, managing client expectations and delivering high-quality design solutions.
Customer Relationship & Sales Consultant
SALES • Full-time
Sep 2020 - Jan 2021 • 4 mos
Managed customer success and relationship for the active client database via phone and email. Conducted inside sales and telemarketing strategies for new product catalog onboarding. Handled client requests, problem-solving, and CRM database management.
