Ajay Bhatnagar

Project Manager

Kyndryl

Aug 2021 - Present • 4 yrs 11 mos

• Led an ITIL alignment assessment engagement (Canada), evaluating the client’s ITIL framework and ITSM processes through discovery workshops, evidence reviews, and stakeholder interviews. • Produced an as-is vs. to-be gap analysis across core ITIL practices (incident, problem, change, service request, knowledge, service level, CMDB/asset), highlighting priority risks, control gaps, and improvement opportunities. • Developed actionable recommendations and an implementation roadmap (quick wins and phased improvements), aligning people/process/technology changes with governance, KPIs, and continual service improvement (CSI) objectives. • Owned client-facing deliverables including the assessment report, RAID log, action plan, and executive readouts; ensured clear sign-offs, decision logs, and traceability from findings to recommendations. • Coordinated global delivery teams across 3+ regions, ensuring 100% on-time and on-budget delivery for high-impact projects by aligning cross-functional stakeholders, tracking milestones, and proactively mitigating risks and issues. • Instituted governance frameworks that improved decision-making efficiency by 40%, facilitating over 100 structured stakeholder meetings (weekly, bi-weekly, monthly) to drive alignment, resolve blockers, and support strategic planning. • Prepared and maintained comprehensive project documentation, including risk registers, issue trackers, cost-control dashboards, and resource plans—achieving 100% audit-readiness and improving project transparency and traceability.

Compliance Lead, Subject Matter Expert - VMWare

IBM

Apr 2014 - Aug 2021 • 7 yrs 4 mos

• Managed Customer Security Documentation (CSD) across 12 global accounts, designing and implementing compliance controls aligned with ISO/IEC 27001:2013, KCO, PAR, and corporate audit standards. Maintained an audit-ready posture and mitigated risk exposure, achieving 100% compliance across all accounts. • Delivered targeted training programs covering both technical and non-technical curricula, empowering cross-functional teams with enhanced operational knowledge. Enabled 99% resolution rate in incident, change, and problem tickets through improved team capability and process adherence. • Led an 11-month asset management initiative, overseeing end-to-end planning, execution, and governance. Strategically consolidated and maintained critical assets, eliminating redundancies and closing tracking gaps. Achieved a 65–75% increase in project revenue through enhanced utilization, cost control, and operational efficiency. • Served as VMware Subject Matter Expert within IBM’s technical team, providing expert-level troubleshooting, architectural guidance, and design oversight for VMware infrastructure. Acted as a trusted escalation point, resolving complex issues and ensuring platform stability across enterprise environments.