Ajwa Mughal

E-commerce Specialist | Ecommerce Marketplaces Expert

Self-Employed / Freelancer

Jan 2023 - Present • 3 yrs 8 mos

I have extensive experience as an E-commerce Virtual Assistant, helping businesses manage and grow their online stores across Shopify, TikTok Shop, Amazon, eBay, Walmart, Etsy, and other marketplaces. My experience includes product listing and optimization, catalog management, inventory and order management, marketplace integrations, product approvals, order and fulfillment synchronization, and troubleshooting. I also handle customer support and communication, including customer inquiries, order updates, shipping-related questions, returns, and follow-ups. In addition, I set up email and workflow automations such as order confirmations, shipping notifications, customer follow-ups, review requests, low-inventory alerts, and sales or inventory reports. I help businesses reduce manual work, improve store operations, and manage their eCommerce activities efficiently. • Successfully managed product listings, catalogs, inventory, orders, and daily eCommerce tasks across multiple marketplaces. • Resolved Shopify, TikTok Shop, Amazon, eBay, Etsy, and Walmart integration, product sync, inventory, and order-related issues. • Optimized product listings with SEO-friendly titles, descriptions, keywords, images, and product data to improve visibility and conversions. • Assisted with rejected products, category approvals, listing issues, and marketplace compliance requirements. • Set up and managed order, inventory, tracking, and fulfillment synchronization between Shopify and other sales channels. • Provided professional customer support by handling inquiries, order updates, shipping questions, returns, and follow-ups. • Created email and workflow automations for order confirmations, shipping notifications, customer follow-ups, review requests, low-stock alerts, and sales/inventory reports. • Helped businesses streamline repetitive tasks through automation, saving time and reducing manual errors.