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Akanbi
@akanbialamin
Help Businesses Master CRM for Growth and Efficiency
Nigeria
Czech, Greek, Romanian, Ukrainian, Polish, Turkish, Korean, Russian, Italian, Dutch, Arabic, Portuguese, German, Spanish, English, French, Bengali, Japanese, Hindi, Georgian, Punjabi, Swedish, Romansh, Vietnamese
About me
Welcome to my profile! I'm Akanbi Al-Amin, an AI Automation, CRM, and Business Systems Specialist dedicated to helping businesses streamline operations, automate workflows, and enhance customer experiences. I specialize in CRM setup and optimization using HubSpot, Zoho CRM, Zendesk, Gorgias, Pipedrive, and GoHighLevel. I also build AI Voice Agents with Vapi, Retell AI, Synthflow, and Bland AI, plus VoIP, IVR, A2P 10DLC, OpenPhone, Aircall, Dialpad, RingCentral, and n8n automations. Let's transform your business with AI-powered solutions that drive growth and efficiency.
Skills
Akanbi
Offline •
Average response time: 1 hour
See my services
CRM Management
I will setup zendesk gorgias zoho hubspot CRM support ai email automation for shopify
VoIP and Telephony
I will setup rincentral quo nextiva phone call center routing ai agent SMS automation
Portfolio
Work experience
CRM & Customer Support Systems Expert
Apex digitals • Freelance
Sep 2024 - Present • 1 yr 10 mos
Zendesk | Gorgias | HubSpot | RingCentral Expert I specialize in setting up and optimizing CRM and customer support systems using Zendesk, Gorgias, HubSpot, and RingCentral. My services include helpdesk setup, CRM configuration, ticketing systems, call center setup, live chat integration, and workflow automation. I help businesses streamline communication, manage customer interactions, and improve overall customer experience and support efficiency.
Helpdesk & Customer Support Automation Specialist
ApexDesk • Freelance
Sep 2024 - Present • 1 yr 10 mos
ServiceNow | HappyFox | HaloPSA | Gorgias | ConnectWise | LiveAgent | Intercom | Kayako I specialize in setting up and managing helpdesk and customer support systems using platforms like ServiceNow, HappyFox, HaloPSA, Gorgias, ConnectWise, LiveAgent, Intercom, and Kayako. My services include helpdesk setup, ticketing system configuration, automation workflows, live chat integration, customer support optimization, and CRM integration. I help businesses streamline support operations, improve response time, and enhance customer satisfaction.
VoIP & Cloud Phone System (IVR) Specialist
Business • Freelance
Aug 2024 - Present • 1 yr 11 mos
RingCentral | Twilio | Aircall | 8x8 | Dialpad | Ooma | IVR Setup Expert I specialize in configuring and optimizing cloud-based phone systems using RingCentral, Twilio, Aircall, 8x8, Dialpad, and Ooma. My services include IVR setup, call routing, call flow design, number provisioning, voicemail setup, call tracking, and CRM integrations. I help businesses streamline communication, improve customer experience, and manage calls efficiently.
