a
akifkhan298

Muhammad

@akifkhan298
5.0(1)

Customer Support Expert: Live Chat, Email, Phone and Ticket Handling

Pakistan
Urdu, English, Pashto
About me
Hi! I’m Muhammad — your dedicated Customer Support & Dispatch Specialist with 7+ years of experience helping businesses deliver exceptional service and streamline operations. • Fast Live Chat, Email & Phone Support across all time zones • Expert in Zendesk & Freshdesk ticketing, CRM management & shift reporting • Skilled in Dispatching & Scheduling for Security Teams, PSWs & Taxi‑Ops • Fluent English, flexible hours, 98%+ client satisfaction Let’s boost your customer satisfaction, reduce wait times, and keep your team running smoothly — message me now for reliable 24/7 support!... Read more

Skills

a
akifkhan298
Muhammad
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your virtual assistant for admin and operations support
From$10 / projectMore details
Customer Support
I will provide customer support via email live chat and phone services
From$5 / projectMore details

Portfolio

Work experience

Self_Employed

Founder & Head of Operations at RENT A SKILL

Self Employed • Self-employed

Mar 2024 - Present • 2 yrs 6 mos

Built and managed remote operations teams supporting US and Canadian businesses. Led customer support, dispatch, scheduling, recruitment, CRM management, quality assurance, reporting, and client communication. Managed teams of up to 40+ people across security, staffing, transportation, SaaS, e-commerce, and service-based operations.

Self

Self

Part-time • 2 yrs 6 mos

Customer & Technical Support Specialist at TenTenTel

Jun 2023 - Feb 2025 • 1 yr 8 mos

Provided customer and technical support for TenTenTel, an internet service provider. Assisted customers through phone, email, live chat, and support tickets, resolved billing and connectivity concerns, documented cases, escalated technical issues, and maintained clear communication until resolution.

Dispatcher & Recruitment Coordinator at Power Staffing

Aug 2022 - Jun 2023 • 10 mos

Supported Power Staffing, a Canadian healthcare staffing company, with dispatch, employee scheduling, urgent shift coverage, recruitment, and client communication. Screened candidates, scheduled interviews, coordinated staff attendance, handled call-offs and replacements, maintained records, and helped ensure client shifts remained properly covered.

1 Reviews
5.0

(1)
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Rating Breakdown
  • Seller communication level
    5
  • Quality of delivery
    5
  • Value of delivery
    5
1-1 out of 1 Reviews
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Most relevant
    S

    sileska

    AL

    Albania

    5

    Great experience! Muhammad was fast, professional, and easy to work with. Highly recommended!

    $50-$100

    Price

    3 days

    Duration

    Helpful?
    Yes
    No