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akira_ss

Saba Fida

@akira_ss

Professional Client Communication , B2B Support , Customer Handling Expert

Pakistan
English, Urdu
About me
I’m a Professional Client Communication & B2B Support Specialist with experience in the surgical instruments industry. I help businesses manage international client communication, customer inquiries, professional email handling, and virtual meetings. Skilled in simplifying technical information and coordinating client requirements with management, I ensure clear, reliable, and results-driven communication. My focus is on building strong client relationships, improving customer satisfaction, and supporting business growth with professionalism and efficiency.... Read more

Skills

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akira_ss
Saba Fida
Offline • 
Average response time: 1 hour

See my services

Messaging & Emailing
I will manage professional b2b client communication and be your personal VA
From$10 / projectMore details

Work experience

Surgical_Supplies

Assistant Head of the Export Department

Surgical Supplies • Full-time

Oct 2022 - Jan 2026 • 3 yrs 3 mos

Marketing & Client Communication Executive Surgicrafts (Surgical Instruments Manufacturing Company) 📍 Duration: 4 Years 1- Managed international client communication, ensuring clear, professional, and timely responses to inquiries. 2- Acted as a bridge between production and clients, translating technical manufacturing details into client-friendly language. 3- Assisted in handling B2B negotiations and client onboarding, improving trust and long-term partnerships. Coordinated with internal teams to deliver accurate information regarding product quality, certifications (ISO 13485, CE, FDA), and manufacturing processes. 4- Supported customer engagement by addressing queries related to quality assurance, customization, and compliance standards. 5- Maintained strong follow-ups, increasing client satisfaction and retention. 🚀 Key Achievements 1- Successfully handled communication with international clients, building credibility despite being new in the field. 2- Contributed to enhancing client trust by clearly explaining quality standards and certifications. 3- Played a key role in preparing for client visits and factory inspections, ensuring smooth coordination. 4- Improved response quality and professionalism in customer interactions. 5- Developed strong skills in B2B communication, negotiation, and customer handling within a short time.