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akkibhardwaj820

Akash G

@akkibhardwaj820

Customer Support Operations Executive

India
Hindi, English, Punjabi
About me
I am a results-driven Customer Support & Operations Executive with 3+ years of hands-on experience in the travel industry. I have proven expertise in agent onboarding, EKYC compliance, CRM operations, inbound/outbound communication, and business development. I am skilled at managing high-volume client interactions across calls and email while driving churn recovery and retention.... Read more

Skills

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akkibhardwaj820
Akash G
Offline • 

See my services

Messaging & Emailing
I will provide email support live chat and customer service via zendesk
From$20 / projectMore details

Work experience

Customer Support & Operations Executive

company • Freelance

Jan 2023 - Present • 3 yrs 7 mos

"Handled high-volume inbound/outbound calls, emails, and chat support for travel agents across India. Managed CRM platforms including Zendesk, conducted agent onboarding and EKYC verification, executed business development campaigns for churn recovery and revival. Maintained operational data in Excel and leveraged AI tools like ChatGPT and Claude to streamline communication. Consistently delivered fast, accurate query resolution with high client satisfaction."