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Alan Magdy
@ala_magdy
Telecom and tech support specialist, resolve billing disputes and service issue
Egypt
English, Arabic
About me
I have eleven years of call center experience in technical support, customer care, sales, and retention. I help customers in the US, UK, Canada, and Australia resolve issues with their mobile, landline, or internet providers, including billing disputes, unexpected charges, service outages, and account problems. When needed, I join a call with your provider alongside you to advocate for a refund or fix. I know how these companies operate from the inside, and I use that to get results quickly and professionally.
Skills
Alan Magdy
Offline •
Average response time: 1 hour
See my services
Customer Support
I will fix your phone, internet, or broadband issues with expert support
Work experience
Technical Support
Vodafone UK • Full-time
Sep 2025 - Present • 1 yr
Currently providing technical support for home broadband services at Vodafone UK, troubleshooting connectivity issues, resolving technical faults, and helping customers get the most from their internet service. This role builds on eleven years of call center experience across technical support, customer care, sales, retention, and training, giving me a well rounded ability to solve problems quickly, communicate clearly, and turn a frustrating support experience into a positive one.
Outsource Demand
Full-time • 1 yr 10 mos
Soft Skills and Product Knowledge Trainer
Feb 2023 - Sep 2024 • 1 yr 7 mos
promoted to trainer after three months as a support coach, designing and delivering training programs for new hires and existing employees focused on product knowledge, sales techniques, and customer service skills, while monitoring team performance and working with management on training needs.
Support Coach
Nov 2022 - Feb 2023 • 3 mos
Webhelp plus Concentrix, Support Coach: provided ongoing coaching and support to customer service and technical teams, identifying performance gaps and working closely with agents to help them meet targets, while assisting with troubleshooting and resolving complex customer issues.
