a
alancheng168

Alan

@alancheng168

AI Automation for Small Service Businesses

China
Chinese, English
About me
I help small service businesses reduce missed inquiries, repetitive follow-up work, and unclear AI chatbot behavior. My work focuses on practical AI-assisted workflows for dental clinics, med spas, local service providers, and small teams. I can help with appointment follow-up flows, lead tracking, inquiry forms, chatbot QA reports, knowledge base cleanup, human handoff rules, and staff-friendly workflow documentation. I do not build “AI for the sake of AI.” I focus on simple workflows that help small businesses collect leads, follow up faster, and hand off important cases to a real person.... Read more

Skills

a
alancheng168
Alan
Offline • 

Portfolio

Work experience

Automation & Integration Specialist (Freelance)

Tecshine Intelligent Technology Co., Ltd. • Freelance

Dec 2025 - Present • 11 mos

Built and hardened automations with Zapier/Make/n8n + REST APIs. Focus: debugging, data validation, retries, and safe replay. Typical stack: Google Sheets, Airtable, HubSpot, Webhooks/APIs.