Alanood Abuseif

Customer Success Manager | WIoT360

Apr 2026 - Present • 3 mos

I manage customer success operations for a fleet management and transportation technology platform, ensuring clients achieve maximum value from the system. My responsibilities include on-boarding new customers, conducting product demonstrations and training sessions, gathering business requirements, managing customer communications, and providing ongoing support. I work closely with product, development, and operations teams to improve customer experience, resolve issues, and identify opportunities for system enhancements. I also oversee customer documentation, FAQs, user guides, and knowledge base content while maintaining strong relationships with stakeholders and enterprise clients.

Customer Relations Manager | Paquik FZCO

Mar 2025 - Present • 1 yr 4 mos

Manage customer support and customer relationship operations for a travel-based mobile application serving senders and travellers across multiple markets. Handle customer inquiries, resolve escalations, and ensure a positive user experience through email, chat, and direct communication channels. Analyze customer feedback and recurring issues to improve workflows, retention, and customer satisfaction. Collaborate with internal teams to optimize support processes, enhance engagement strategies, and strengthen customer loyalty.

Customer Success & Account Manager | MDA Online

Jun 2024 - Present • 2 yrs 1 mo

Provide customer service, account management, and business support services to e-commerce and retail clients across GCC and international markets. Act as the primary point of contact for clients, ensuring timely issue resolution, customer satisfaction, and ongoing account support. Manage Amazon seller accounts, CRM systems, product listings, and customer communications while supporting operational improvements and customer engagement initiatives. Translate customer feedback and business insights into actionable recommendations that improve customer experience and business performance.