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alejandrodato

Alejandro D

@alejandrodato

Systems Engineer Workforce Planning Optimization Specialist

Argentina
Spanish
About me
I am a Systems Engineer with over 12 years of experience solving operations planning and optimization problems. I specialize in analyzing business data and developing quantitative models using forecasting, simulation, and machine learning to support decision-making. I enjoy transforming complex operational challenges into practical solutions that improve business performance.... Read more

Skills

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alejandrodato
Alejandro D
Offline • 

See my services

Business
I will plan your contact center staffing and schedules
From$5 / projectMore details

Work experience

Teleperformance

Workforce Planning, Analytics & Optimization

Teleperformance • Full-time

May 2013 - Oct 2025 • 12 yrs 5 mos

Analyzed large volumes of operational data and KPIs to evaluate demand, productivity, and service levels. Developed forecasting models for demand estimation and capacity planning. Designed algorithms for shift optimization and resource allocation using Queueing Theory (Erlang). Built decision support systems and automated processes using SQL Server, Python, and Excel to improve business performance.