Alejandro G.
Software Developer, Helpdesk IT Support
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Work experience
IT Support Specialist
Dexks • Full-time
Sep 2025 - Present • 8 mos
Diagnose and resolve advanced technical issues related to hardware, software, and networking that have been escalated to Tier 1 support. Provide support to customers on print driver installations, connectivity issues, and configuring shared folders. Troubleshooting complex technical issues, maintaining and installing the standard image for corporate devices, and providing updates for incident and problem resolution. Troubleshooting printers (HP, Sharp, Canon, Konica, Kyocera, Ricoh) Track, route, and redirect MFP IT related issues to appropriate resource. Re-networking when customer changes ISP. Scan to email and folder, driver install, job accounting
42 Reviews
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Rating Breakdown
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reginaldebere

United States
Alejandro possesses exceptional knowledge about his work, and I highly recommend him to anyone in need of his expertise.
jmunoztreto84
Repeat Client

United States
I recommend this person 💯% is a great professional and his products have high quality. I love the results I got in my project with him.
ajglallstart
Repeat Client

United States
The product quality is outstanding, exceeding my expectations. i'm completely impressed with his professionalism and service. Thank you.
xander_wp1

United States
it was great working with Alejandro. i am very pleased for his work, thank you

bjrodrigz2
Repeat Client

United States


