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aleksapetrov914

Aleksa P

@aleksapetrov914
Serbia
Serbian, English
About me
Hi! I’m a Customer Support Specialist with 10 months of experience in technical support. I’ve handled 250+ calls and 1000+ customer requests per shift via chat and Telegram. I also have experience with HubSpot CRM, ticket handling, and issue escalation. I specialize in trucking support, with knowledge of HOS regulations and ELD log analysis. I’m also a psychology student, which helps me communicate clearly, handle difficult customers, and resolve issues efficiently. Reliable, fast, and detail-oriented. Available for long-term cooperation.... Read more

Skills

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aleksapetrov914
Aleksa P
Offline • 
Average response time: 9 hours

See my services

General Assistance
I will provide professional technical customer support
From$10 / projectMore details
General Assistance
I will provide eld, hos and trucking safety customer support and technical assistance
From$20 / projectMore details

Work experience

Technical Support Specialist – LionEight

LionEight • Full-time

Jul 2025 - Present • 10 mos

Provided technical support via calls, chat, and Telegram communication Handled 250+ inbound calls and 1000+ customer requests per shift Performed ELD log analysis and supported drivers with compliance-related issues Strong knowledge of HOS regulations in the trucking industry Created and managed tickets using HubSpot CRM Escalated and forwarded requests to relevant departments efficiently Worked in a high-pressure, high-volume support environment

English tutor

Online tutor • Freelance

Jan 2021 - Sep 2024 • 3 yrs 8 mos

Previously taught English to children, improving communication and explanation skills