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Jonathan O
@alex_orellana27
Level 1
Bilingual Customer Support Specialist
El Salvador
English, Spanish
About me
I help businesses deliver excellent customer service through chat, email, and phone support.
With 8+ years of experience working with international companies, I've assisted customers, resolved issues, managed CRM systems and provided professional support in fast-paced environments.
My experience includes:
• Chat, Email & Phone Support
• Customer Issue Resolution
• CRM Management (Salesforce, HubSpot, Zendesk, Zoho)
• Virtual Assistance
• Data Entry & Administrative Support
• Order Processing
• Appointment Scheduling
Feel free to message me before placing an order.
Skills
Jonathan O
Offline •
Average response time: 1 hour
See my services
Customer Support
I will be your professional customer support representative
Work experience
Back Office Specialist
Travel BTA • Freelance
Oct 2023 - Present • 3 yrs
• Provided bilingual customer support through phone, chat, and email • Assisted clients with scheduling, follow-ups, and issue resolution • Maintained professional communication with international customers • Managed CRM updates and administrative tasks
Business Development Executive
Transera Logistics Inc • Freelance
Aug 2019 - Sep 2023 • 4 yrs 1 mo
- Specialized in B2B communication and lead generation - Identified new business opportunities and supported revenue growth - Coordinated with internal teams to ensure client satisfaction - Prepared sales reports, forecasts, and performance tracking
10 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 10 Reviews
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paragonhrg
United States
Ongoing collaboration
Jonathan is exceptional! He has fantastic attention to detail, rapid response times, and went above and beyond to help streamline our customer outreach and scheduling. Super professional, easy to work with, and very reliable. I’m looking forward to working with him long-term—highly recommended!
Helpful?
mark_kessens
United States
Ongoing collaboration
Helpful?
lory_smith12
Panama
Ongoing collaboration
Helpful?
mark_kessens
United States
Ongoing collaboration
Helpful?
mark_kessens
United States
Ongoing collaboration
Helpful?
