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alexjayhan

Alex Jay Han

@alexjayhan

Administrative Support Customer Service eCommerce

Philippines
English, Tagalog
About me
Tenured email and chat support representative with administrative and team management experience. Extensive experience in Customer Service, Administrative Support, and e-commerce. I focus on delivering exceptional service and efficiency. I am committed to fostering collaboration and upholding a strong sense of responsibility, ensuring every task is executed with precision and dedication to organizational goals.... Read more

Skills

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alexjayhan
Alex Jay Han
Offline • 

See my services

Virtual Assistant
I will do data entry, extraction, research, lead generation
From$5 / projectMore details
Transcription
I will transcribe audio or video files in a timely manner
From$5 / projectMore details

Work experience

Brain_Technologies

Customer Support Agent and Training Mentor

Brain Technologies • Full-time

Jun 2021 - Feb 2026 • 4 yrs 8 mos

- Delivered timely and professional responses to user queries via chat and email. - Resolved technical issues and managed user accounts. - Trained and supervised new agents, ensuring a smooth onboarding process. - Developed and updated training materials to improve efficiency and address recurring issues. - Supported agents with complex order processing and triaging of payment, returns, or shipping-related issues.