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alexspence85

Alex S

@alexspence85

Lead Management and Automation Specialist, Systems for Small Businesses

Jamaica
English
About me
I help businesses capture, organize, and respond to leads using simple automation systems. With a background in customer support and admin operations, I build workflows that reduce manual work and improve response time. I create: • Lead tracking systems • Priority detection (urgent leads) • Google Sheets dashboards • Simple automation workflows 5-star rated on Upwork, reliable, and focused on practical solutions that help you stay organized and never miss opportunities.... Read more

Skills

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alexspence85
Alex S
Offline • 
Average response time: 4 hours

See my services

Automations
I will build a lead tracking and automation system with dashboard
From$10 / projectMore details

Portfolio

Work experience

Call_Control

Customer Service Representative (Alorica)

Call Control

Aug 2024 - Aug 2025 • 1 yr

• Handled 50+ customer interactions daily while maintaining performance targets • Resolved issues efficiently, improving customer satisfaction • Consistently met attendance and productivity benchmarks

Salesability

Sales Chat Representative (Kitana Agency)

Salesability

Jun 2023 - Nov 2023 • 5 mos

• Managed high-volume chats and converted interactions into revenue • Tracked daily performance metrics and maintained consistency • Contributed to customer engagement and retention

Callbell

Loan Advisor (Sutherland Global)

Callbell

Dec 2022 - Jun 2023 • 6 mos

• Managed a portfolio of accounts and negotiated payment plans • Reduced delinquency through structured follow-ups • Balanced customer service with financial recovery targets