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alexx_gonz

Yeison Gonzalez

@alexx_gonz

Windows IT Support And Remote Troubleshooting Specialist

Venezuela
Spanish, English
About me
Service Desk III Analyst with over 11 years of experience in advanced technical support and IT incident management within Windows environments. Specialized in hardware/software diagnostics, complex troubleshooting, remote support, and operational continuity. Highly committed to efficiency, rapid problem-solving, and client satisfaction. ... Read more

Skills

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alexx_gonz
Yeison Gonzalez
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will do advanced windows IT support and troubleshooting
From$15 / projectMore details

Work experience

Freelance

Service Desk III Analyst

Freelance • Full-time

Jul 2025 - Present • 1 yr 3 mos

User technical support, PC and laptop repair, platform support including Gmail, Outlook, Microsoft Office, and Google Chrome, preventive and corrective maintenance, PC and Windows optimization

Grupo_Reveex

Technical Support Analyst

Grupo Reveex • Full-time

Jan 2021 - Dec 2022 • 1 yr 11 mos

User support, PC and laptop maintenance and repair, Active Directory administration, data backup on servers and workstations, configuration and installation of administrative and office applications, CCTV security camera management, and inventory management of computer equipment and consumables.

Linde_plc

Systems analyst

Linde plc • Full-time

Feb 2016 - Feb 2018 • 2 yrs

Active Directory Management, Active Directory Management, PC and Laptop Maintenance and Repair, Front Office Management, User Support, HP Helpdesk Management, Database Backup (Server)