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alfredasis

Alfred A.

@alfredasis

the VA who understands both the workflow and the human side of patient support

Philippines
English
About me
Healthcare support isn’t just about getting the task done. It’s about making sure the person on the other end feels heard, informed, and supported. I’m a healthcare and customer support professional with 10+ years of experience, including 2+ years supporting U.S. healthcare patients. I help with patient communication, scheduling, follow-ups, insurance coordination, documentation, and administrative support. I understand both the workflow and the human side of patient support—and I bring empathy, accuracy, organization, and reliable follow-through to every task.... Read more

Skills

a
alfredasis
Alfred A.
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will provide healthcare virtual assistant services
From$10 / projectMore details

Portfolio

Work experience

Concentrix

Adviser I – Meta Creators & Advertisers Support

Concentrix • Full-time

Aug 2024 - May 2026 • 1 yr 9 mos

Provided customer and technical support to Meta creators and advertisers through voice, chat, and email. Assisted with account, billing, platform, and policy-related issues, documented cases accurately, and coordinated escalations for complex concerns. Managed multiple conversations and cases while maintaining professional communication and a strong customer-focused approach.

Tenet_Healthcare

Patient Support I

Tenet Healthcare • Full-time

Feb 2022 - Aug 2024 • 2 yrs 6 mos

Supported U.S. healthcare patients through phone-based patient support, appointment scheduling, follow-ups, and administrative coordination. Handled radiology/diagnostic and hepatology scheduling, physician orders, insurance and authorization coordination, and communication with physicians, nurses, facilities, and other healthcare teams. Used Epic/Epic Care, RightFax, and other healthcare systems while maintaining HIPAA/PHI requirements and accurate patient documentation.

Teleperformance

Technical support representative

Teleperformance • Full-time

Nov 2018 - Mar 2020 • 1 yr 4 mos

Technical support for AT&T Uverse handling: * home phone * internet * television