Alice Emma

Senior Virtual Assistant (Multilingual)

Jan 2022 - Present • 4 yrs 4 mos

Managing end-to-end administrative operations for a high-growth e-commerce firm operating across European markets. I provide executive-level support in English, German, and Italian, ensuring seamless communication between international stakeholders. Key responsibilities include calendar management, complex travel coordination, and bilingual document translation. I implemented a new ticketing system for customer inquiries that reduced response time by 40%. Additionally, I oversee data integrity within the company’s CRM, ensuring all client records are updated and segmented for marketing campaigns. My role is pivotal in maintaining operational flow and allowing the executive team to focus on 7-figure scaling strategies.

Executive Virtual Assistant & Workflow Automator

Mar 2022 - Feb 2026 • 3 yrs 11 mos

Served as the primary Executive Virtual Assistant for a venture capital firm, handling a diverse portfolio of administrative and operational tasks with a focus on efficiency. In this role, I mastered the art of managing complex calendars across multiple time zones, coordinating high-stakes meetings, and ensuring that executive priorities remained on track. My multilingual proficiency in English, German, and Italian was utilized daily to bridge communication gaps between international partners and portfolio companies. Beyond standard admin, I took the initiative to audit existing manual processes and introduced automation tools like Zapier and Trello to streamline project tracking. This intervention reduced the internal administrative workload by 30% within the first six months. I was responsible for drafting professional correspondence, preparing detailed briefing documents, and conducting market research to support investment decisions. My role required a high degree of discretion and the ability to handle sensitive financial data with absolute integrity. By managing the day-to-day operational noise, I allowed the senior partners to focus exclusively on deal flow and strategic growth. I also oversaw the onboarding process for new contractors, creating comprehensive training manuals and SOPs that ensured a consistent quality of work across the board. My commitment to "error-free" delivery meant that every report, email, and spreadsheet produced was boardroom-ready, establishing me as a cornerstone of the firm’s administrative infrastructure and a reliable partner in their long-term success.