a
alimithilasonya

Mithila A

@alimithilasonya

Operations Coordinator

Canada
English
About me
I am a People Operations and HR professional in the SaaS industry with experience managing the full employee lifecycle, HR policy design, and payroll. I specialize in streamlining workflows, mapping customer journeys, and using AI tools to scale processes in fast-paced, ambiguous environments.... Read more

Skills

a
alimithilasonya
Mithila A
Offline • 

See my services

Organizational Development
I will build your HR policies
From$45 / projectMore details

Work experience

Trellis

Finance and Office Administrator

Trellis

Oct 2025 - Present • 1 yr

Sole HR and operations generalist at a SaaS company. I run the full employee lifecycle: recruiting, onboarding and offboarding, HR policy design in BambooHR, and Ontario-compliant employment documentation. I also handle payroll and commissions across Deel and Multiplier, IT/MDM administration, company events, and day-to-day operations in direct partnership with the CEO. Trellis was named one of OBJ's Best Places to Work 2026.

EnviroCentre

Customer Service Representative

EnviroCentre

Jan 2025 - Oct 2025 • 9 mos

Managed the end-to-end customer journey for homeowners in energy efficiency programs, from eligibility screening and scheduling to post-service surveys and ongoing support. Coordinated home energy audits by scheduling technicians and handling customer communications by phone and email. Logged customer interactions in the call centre platform and CRM, and flagged trends to improve service. Supported process documentation in line with confidentiality standards, and took part in outreach to engage new participants.

DrugBank

Operations Coordinator

DrugBank

Aug 2021 - Feb 2024 • 2 yrs 6 mos

Streamlined 50%+ of workflows by auditing processes and rolling out improvements across teams. Led the new hire buddy program, improving onboarding and knowledge transfer. Maintained and expanded the company-wide knowledge base. Built HubSpot dashboards and analyzed internal feedback to recommend operational improvements. Worked with Sales, Partnerships, Customer Success, Product and Marketing.