Browse categories
Explore
Fiverr Pro
English
$
USD
I will provide multilingual customer service and premium conciege
Audrey Kacou
About this gig
I provide professional multilingual customer support, premium concierge services, and mobility & travel SOS assistance in Italian, French, and English. With experience in hospitality, guest relations, and client care, I offer personalized assistance, travel coordination, and reliable support tailored to the needs of international clients and businesses.
Availability: Monday to Friday, from 10:00 AM to 6:00 PM (Italy time, CET/CEST). Additional hours are available upon request and subject to availability, at an extra rate of 3050 per hour depending on the service package. Weekend and public holiday assistance can be arranged separately.
Get to know Audrey Kacou
Audrey Kacou
Multilingual Customer Service, Concierge, Hospitality, Events,Corporate Travel
- FromItaly
- Member sinceJun 2026
Languages
English, Italian, French
Multilingual Customer Service | Premium Concierge | Hospitality & Travel
Freelance professional specializing in remote multilingual customer service, premium concierge, VIP assistance, roadside & travel SOS, hospitality, guest relations, event support, corporate services, and travel assistance.
Native in Italian and French, fluent in English, I provide reliable, personalized support to international clients and businesses.
Italian VAT-registered independent professional, available for fully remote collaborations worldwide.
FAQ
Which languages do you speak?
I provide professional customer support and concierge services in Italian, French, and English. I can assist international clients and businesses in all three languages.
What services do you offer?
I offer multilingual customer support, premium concierge services, guest relations, travel coordination, and mobility assistance, including Travel SOS coordination for international clients.
What are your working hours?
My standard working hours are Monday to Friday, from 10:00 AM to 6:00 PM Italy time (CET/CEST). Additional hours, weekends, and public holiday assistance can be arranged upon request, subject to availability and additional fees.
Can I request assistance outside your standard working hours?
Yes. Extended assistance may be available upon request. Additional hours are charged separately at a rate of €30–€50 per hour, depending on the service required. Please contact me before placing your order to confirm availability and pricing.
Do you offer customized services for businesses and individuals?
Yes. I provide tailored solutions for both individuals and businesses. If you require ongoing assistance, a specialized service, or a customized arrangement, please contact me to discuss your needs before placing an order.
Can you provide ongoing or long-term support?
Yes. Depending on your requirements, I can discuss daily, weekly, monthly, or annual support arrangements. Please contact me to define the scope of work, expected hours, and the most suitable package.
Do you offer 24/7 assistance and extended working hours?
Yes. Depending on your requirements, I offer daily, weekly, monthly, and annual support arrangements. My standard working hours are 10:00 AM to 6:00 PM (Italy time, CET/CEST). 24/7 assistance is also available upon request, including evenings, overnight hours (6:00 PM to 10:00 AM the following day)
Do you work with clients worldwide?
Yes. My services are available worldwide and delivered remotely, allowing me to support individuals and businesses internationally in Italian, French, and English. All services are provided online, unless otherwise agreed in advance.
What payment methods do you accept?
All payments for orders placed through Fiverr must be processed securely via Fiverr's platform. Fiverr supports various payment methods depending on your country and account. Please complete your payment through Fiverr when placing your order.
Do you accept last-minute and urgent SOS requests?
Yes, I accept last-minute SOS requests, subject to availability. Urgent assistance may incur additional fees depending on the service, urgency, duration, and time of day. Please message me first to confirm availability and pricing.
