a
alparma

Alonso P

@alparma

Marketplace Quality Safety Specialist

Mexico
Spanish, English
About me
Welcome! I’m an IT Management student & Tech Operations Specialist with 2+ years of experience at giants like DoorDash. Fully bilingual (EN/ES), I help businesses scale through sharp back-office and localization services. How I add value: • Back Office & Compliance: Profile auditing, identity verification & data validation. • Tech Support: B2B/B2C troubleshooting, onboarding & CRM management. • Translation & Localization: Adapting corporate & tech content to native Spanish. Driven by quality control and efficiency. Let's work together!... Read more

Skills

a
alparma
Alonso P
Offline • 

See my services

General Assistance
I will be your tech support and back office specialist
From$10 / projectMore details

Work experience

DoorDash

Back Office Specialist

DoorDash • Full-time

Oct 2024 - Present • 1 yr 7 mos

Specialist focused on risk mitigation, regulatory compliance, and platform operational optimization. Responsible for ensuring safety and quality standards across the Dasher and Merchant ecosystem through analytical management and critical case resolution. Managed identity validation, high-safety crisis lines for emergencies, and provided strategic technical support to Merchants regarding account management and POS connections.

Teleperformance

Customer Service Representative

Teleperformance • Full-time

Jan 2019 - Dec 2020 • 1 yr 11 mos

Provided customer support services in Mexico City. Focused on addressing user needs, troubleshooting basic issues, and ensuring a positive service experience for clients within the Teleperformance framework over a one-year period.