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Ali Sarmad
@aly0011
Ecommerce Specialist and Trusted Shopify Experts
Pakistan
About me
I’m Ali, an Ecommerce Customer Service Specialist with 5+ years of experience supporting online stores and ensuring smooth customer experiences. I handle inquiries, order tracking, returns, and refunds email, chat, and social media. Skilled in Shopify, I coordinate with suppliers and keep customers informed at every step. I focus on quick resolutions, clear communication, and building trust—turning customers into loyal buyers while helping brands improve their support systems and satisfaction rates.
Skills
Ali Sarmad
Offline •
Average response time: 1 hour
See my services
Shopify
I will design or redesign shopify stores for brands, dropshipping and online sales
Customer Support
I will provide customer service, chat, email and call support
Portfolio
Work experience
Shopify Store Designer
Fiverr • Freelance
Nov 2023 - Present • 2 yrs 9 mos
Helping businesses build high-converting Shopify stores by combining strategic design, smooth functionality, and a strong focus on user experience. Core responsibilities included: ~ Designing and redesigning Shopify stores tailored for sales and brand identity ~ Creating visually appealing and conversion-optimized storefronts ~ Enhancing user journeys to improve engagement and reduce drop-offs ~ Ensuring fully responsive performance across mobile and desktop ~ Customizing themes and layouts to meet specific business goals ~ Optimizing store structure for better navigation and usability Contributed to the growth of e-commerce brands by delivering attractive, reliable, and sales-driven Shopify stores that stand out in a competitive market.
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