Amanda M.

Cashier / Payment Operator – High-Volume Soccer Stadium Events

Athletico • Freelance

Mar 2024 - Apr 2026 • 2 yrs 1 mo

Cashier and payment operations during high-attendance soccer matches and events at a major stadium, processing a high volume of cash and card transactions in a fast-paced, high-pressure environment. On games with international teams, I assisted foreign fans in English with ease — answering questions and speeding up transactions while maintaining accuracy and fluency even during peak moments. This experience sharpened my ability to work under pressure while staying organized and communicating clearly.

Bilingual Customer Support Agent (Chat) – Mobile Gaming

Concentrix • Full-time

Dec 2021 - Mar 2023 • 1 yr 3 mos

Provided chat support in Portuguese for players of a mobile game, specializing in account recovery, security verification, and technical troubleshooting. While customer-facing communication was in Portuguese, all internal communication — including meetings, emails, reports, and documentation — was conducted entirely in English. This immersion sharpened my professional writing speed, fluency, and ability to interpret and translate technical jargon on the fly. The company I worked for was acquired by Webhelp and later by Concentrix, where it now operates under the Concentrix brand.

Inbound Customer Support Agent (Complaints) – Telecommunications

Plansul • Self-employed

Jun 2019 - Nov 2019 • 5 mos

First point of contact for customers calling to register complaints and resolve issues regarding telecommunications services (internet, mobile, and landline). Handled a high volume of inbound calls with a focus on active listening, empathy, and quick resolution. This role required translating technical issues into clear, accessible language for customers — a skill I now apply directly to subtitling and transcription work.