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English
$
USD
I will provide world in class email support, live chat experience
Customer Service Specialist
Hi, I'm Amanullah from Pakistan. I am a professional customer support specialist. I have over 5 years of professional work experience in the customer service industry. So, customer service is one of m...
About this Gig
Hi,
Would you like to convert your website visitors into potential customers?
Amanullah here! I am a professional customer support executive! Having 5 years of professional work experience with international clients. I will Provide world in Class Email Support, Live Chat Experience for your Business.
Key services:-
- Live Chat Support
- Email Support | Customer Support
- Shopify order fulfillment via Oberlo | Dropified | Ali Express
- Social Media Support
- Prepare Google spreadsheets
- Manage refunds, Returns, Issue discounts, Replacements, Create Manual orders for customers, Issue Gift Cards. [According to company policy!
- Tech/Non Tech Support.
- Bank threats | Disputes handling
- Order Tracking, follow up with customers/Vendors, Modifying Orders, Updating Shipping address, discount issues]
- Billing support Services
- Outsource Email Support Services
Strong command on the following CRM's:
Zendesk
Shopify
Zoho Desk
HubSpot
Dropified
Gorgias
Benefits?
- World in Class Customer Support
- Guaranteed Satisfaction
- Generates Repeat Business
- Quality Assurance
- Confidentiality
- 24/7 Support
- Quality Work
Please send me a message prior to submitting the order.
Best,
Aman
Social media platform:
•
•
•
•
Other
Service type:
Non-technical support
Language:
English
•
French
•
German
Timezone:
24/7
Knowledge base software:
Freshdesk
•
Liveagent
•
Zoho
•
Other
FAQ
Is my informaion is safe and secure?
Yes! Your information, including customers' data stays 100% safe and secure.
How will you understand my business?
I will work diligently to understand your product or service. I will go through each document & FAQ section on your company website to ensure to know it all. Additionally, I will connect with you via Skype to get additional information from you when needed.
What languages do you support?
I can primarily support you with English language. Besides that if the customer uses some other language as a medium, I can use the Google translate to assist them in their languages.
Are you available for work as full time Customer service agent?
Yes! I am available and will provide dedicated services.
Are you interested in ongoing work or just once-off contractual work?
Definitely I am looking for a long term partnership projects.
Do you have a specific pay rate per hour?
Basic services starts from $5 and rest we can negotiate after you will have a check on my professional customer support services.
Do you have experience providing customer support via phone, in addition to live chat and email?
I am highly experienced in providing customer support services via Live chat | Emails.
Can you handle social media?
Yes! I can handle social media and assist the customers.
Can i get custom offer?
Yes! You will get custom offers according to your needs.
Have you handled any Customer service issues as of now?
Indeed, I have managed a great deal of Customers Inquiries identified with: Worked with international companies! Returns Refunding Updating Order following and more..
