Amilia H

Cold Calling & Lead Generation Specialist | Appointment Setter | Sales Development Representative

Accomplishment Media • Full-time

Mar 2020 - Oct 2025 • 5 yrs 7 mos

At Accomplishment Media, I worked as a Cold Calling and Lead Generation Specialist responsible for connecting with potential clients, generating qualified leads, and supporting business growth through strategic outbound communication. My role involved making high volume outbound calls to business owners and decision makers to introduce the company’s marketing and media services, identify customer needs, and schedule appointments for the sales team. I consistently communicated with prospects in a professional and persuasive manner while building trust and maintaining positive customer relationships. I handled lead qualification by understanding client challenges, business goals, budgets, and timelines to determine the best solutions for their needs. Through strong communication and active listening skills, I was able to effectively manage objections, maintain engagement, and increase conversion opportunities. My responsibilities also included researching potential leads, maintaining accurate customer information, updating CRM systems, and following up with prospects to ensure continuous engagement throughout the sales process. I collaborated closely with sales and marketing teams to improve outreach strategies, optimize call scripts, and increase overall campaign performance. In this role, I worked in a target driven environment where consistency, confidence, and time management were essential. I monitored daily performance metrics such as call volume, lead conversions, appointment bookings, and follow up success rates to improve productivity and achieve company goals. This experience strengthened my expertise in cold calling, telemarketing, customer engagement, lead nurturing, and sales communication while developing the ability to work efficiently under pressure and deliver strong customer service in fast-paced environments.