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Data Entry Specialist, CRM, Salesforce, Virtual Assistant
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Sr. Associate
Infosys • Full-time
Jul 2024 - Present • 1 yr 10 mos
Worked as a Customer Support Associate at Infosys, handling US-based clients in a BPO/KPO environment. Responsibilities included managing customer queries via email and chat, CRM data entry and management using Salesforce, maintaining SLA targets, and coordinating with internal teams for timely resolution. Also handled data entry tasks, report generation, and acted as team lead when required.