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ammenad817

Emmanuel D

@ammenad817

Business Process Consultant

Canada
English
About me
I am a Lean Six Sigma Black Belt and Business Process Consultant with over 10 years of experience helping organizations improve operational efficiency and service delivery. I specialize in business process mapping, workflow documentation, SOP development, operational governance, and process improvement across financial services and IT environments. I deliver practical, professional solutions that help businesses streamline operations, improve accountability, and scale with confidence.... Read more

Skills

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ammenad817
Emmanuel D
Offline • 
Average response time: 1 hour

See my services

Technical Writing
I will create professional sops and business process documentation
From$95 / projectMore details

Work experience

Scotiabank

Process Manager | ServiceNow | ITSM

Scotiabank • Full-time

Nov 2024 - Apr 2026 • 1 yr 5 mos

Responsible for Incident and Problem Management within ServiceNow, improving IT service delivery, operational governance, process efficiency, and cross-functional collaboration.